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Send them a notice to invoke arbitration under the said clause and then an arbitrator shall be appointed as per the said clause. Thereafter when the arbitrator is appointed he or she would send you a notice. If the arbitrator is to be appointed by them only then there may be a possibility that the arbitrator could act in a partial manner and he may not even send you a notice or even proceed ex parte. The arbitration clause has to be perused. REMEMBER AN ARBITRAL AWARD CAN BE CHALLENGED IN THE APPROPRIATE COURT u/s 34 of the A&C ACT and in case you need to seek interim relief during arbitration proceedings then you have a remedy of stay u/s 9 supra.

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first of all what your arbitration clause says about appointment of arbitrator

arbitrator can not proceed without taking cognizance of your issues

if its do so than the remedies is there mentioned above