we had informed the bank about the incident it was almost 4 month bank they investigated and said that they had forwarded our document as they mentioned in the acknowledgement form.
but it was foewarded after the cut off time of dhl courier on suaturday.and it was a holiday on sunday so the documents had held up in the courier office since the goods are perishable it got spoiled by that time.
since we demanded the bank officers to proceed the documents Saturday noon when had some misunderstanding with us and they did that purposefully and bank support their employees
y number is 98403503637 and e mail is email@example.com
WE HAD SUBMITTED OUR PERISHABLE EXPORT DOCUMENTS TO ICICI BANK ON APRIL 5,2013,THEY SAID WE WILL PROCEED AND SEND IT ON APRIL 6,2013 .BUT ICICI BANK HAS FAILED TO SEND THE EXPORT DOCUMENTS AT-LEAST BY EVENING.THEY HANDED THE COURIER BY 7:30 PM AFTER THE CUT OF TIME OF DHL WE HAVE ALL THE DOCUMENTS LIKE WAY BILL WITH TIME AND DATE AND ACKNOWLEDGEMENT FROM ICICI BANK THAT THEY WILL SEND IT ON TIME.WE HAD TO FACE A LOSS OF ALMOST 8 LAKHS
WE ARE WILLING TO FORWARD A LEGAL COMPLAINT
what should we do and how to move the complaint