Legal Question in Business Law in India

I bought a sony bravia LCD TV from authorized dealer in india about 5 and a half year ago.

One of the part the BA board burnt out, don't know how. This happened about couple of months ago. I reached out the sony service center and they recommended a replacement of the board. i agreed and made the advance payment. Now they come back and say that the part is no more available with sony. They are offering 25% discount on new TV. I am not happy with the offer becuase replacing the board would cost me 13k and buying a new TV with discount will cost me approx 50K. I want to know if there is a law for making the part available and if yes, then for how many years? i want to get back to them if things are in my favour. Kindly assist.


Asked on 4/27/13, 7:30 am

2 Answers from Attorneys
Fca Prashant Chavan Expert Edge LLP

27.04.2013

Dear Sir / Madam,

Any product is assured of service during the warranty period which is normally of one year, not beyond. If the Company is telling you that they do not have a replacement, you have no other choice but to replace the product.

Regards,

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Answered on 4/27/13, 9:14 am
Jayesh Desai Jayesh Desai

No such law that the parts must be made available for a specified period, company is liable during the warranty period, to the extent of warranty cover, and nothing beyond that.

In fact they are giving you a good offer, to buy a new TV at 25 % discount.

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Answered on 5/03/13, 4:17 am


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