Legal Question in Consumer Law in India

dear expert,

we booked ticket from our agent for guwahati to port blair and viceversa 2 months before for apex fare (lesser than normal fare). But spicejet drop the sector 15 days before the journey and inform me the same. I requested to alternate option i.e. ghy-kolkota-port blair and viceversa. they do 1 day stop over and change the route. I agreed. but 7 days before they also drop the sector and gave us the alternate route from guwahati -chennai- port blair and viceversa. in between the holidays, they inform us the port blair- chennai sector is also dropped and they are not providing any facilities and convenient route to come from port blair. can we get any compensation from spicejet for such harashment ?

please tell me the suitable step to get proper justice...


Asked on 8/28/13, 3:59 am

2 Answers from Attorneys
Fca Prashant Chavan Expert Edge LLP

28.08.2013

Dear Sir / Madam,

Airline rules clearly stipulate that flight routes and timings are subject to change, the reason being the flight viability is also to be taken by the airline. For example, if only two passengers are booked on a particular flight, the airline will certainly not operate an entire flight just for the two passengers who are booked for lack of viability. Yes, but in your case, instead of booking you on alternative routes and then dropping the route, the airline ought to have refunded 100% of your monies the first time itself avoiding you the mental agony that you had to undergo besides, losing out on the tour itself. You should certainly claim compensation from the airline for all the losses incurred by you on the proposed trip due to its cancellation - amount lost on account of hotel bookings, rent a car and other incidental expenses including interest loss for the total period from the date of payment of airfare till the date of refund of the total airfare incurred by you.

Regards,

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Answered on 8/28/13, 10:04 am
Yash Kumar Yash Kumar & Co.

Dear sir,

You can file a case in consumer court for such deficiency at Guwahati.

For assistance you may contact me on 08750228171 or my associate Mr. Sabil on 09864011007 at Guwahati.

Thanks & Regards

Yash Kumar

Advocate

New Delhi

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Answered on 8/29/13, 9:13 am


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