Legal Question in Consumer Law in India

Sir,

Good Morning, I purchased 26' LCD Sony TV on 26.06.2013, TV automatically turning off, after starting, with in 2 mints automatically turning off, I gave a complaint to Sony Authorised service centre, They service 5 to 6 times, but same problem raising (TV Automatic off) what to do right now?? I thought first take legal advice after than i proceed what to do?? please give sufficient advice..

Thanking you sir

B PRAVEEN KUMAR

9958732199


Asked on 5/26/14, 11:17 pm

3 Answers from Attorneys
anuradha Dixit +9312411481 dixitlawfirm

you can file a case in the consumer forum for the LCD and seek replacement and damages.

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Answered on 5/27/14, 3:57 am
Santosh Goswami,Advocate sure shot legal

Serve a legal notice through a lawyer calling upon them to replace it with a new one. No need to file a complaint now.

919555462995

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Answered on 5/27/14, 4:45 am
Fca Prashant Chavan Expert Edge LLP

27.05.2014

Dear B Praveen Kumar,

If the Sony Television has been malfunctioning since the time you purchased it and you have documentary proof that despite servicing, the problem still recurs, you should tell the Company to give you a new Sony Television in place of the defective piece since it is still under the period of Warranty and there is a original manufacturing defect.

Regards,

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Answered on 5/27/14, 5:00 am


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