California | Business Law
Legal Question
I have purchased 3 golf bags from a company online and they have sent the wrong items to me. So i contacted the customer support they offer online and they are saying that they dont have the item that i purchased. And when i asked what they can do for us they said that we would have to ship the item to china on my own dime and then they would reimburst my money to me without paying for the shipping. The customer service person is being rude and not willing to work with us. They offer 100% satifaction and i am not satified.
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Legal Answer
Dispute it with your credit card company and see if that helps to resolve the issue.
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Law Office of Robert F. Cohen P.O. Box 15896 San Francisco, CA 94115-0896
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Legal Answer
The other attorney is on point. If you paid by credit card, dispute the charge when it appears on your statement. You might also file a complaint with the BBB (Better Business Bureau). Consult with an attorney in your area for specifics.
Kevin B. Murphy, B.S., M.B.A., J.D. - Mr. Franchise
Franchise Attorney
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Franchise Foundations, APC 4157 23rd Street San Francisco, CA 94114
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Legal Answer
Both answers are right, but bear in mind you only have 60 days from when a charge first appears on your statement to contest it with the card company.
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Libris Solutions - Dispute Resolution Services 1990 N. California Blvd., 8th Fl Walnut Creek, CA 94596
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