California  |  Technology Law

Legal Question

Asked on: 9/24/13, 10:02 am

Can a class action be brought against Google for its inefficient email password recovery procedures and policy? Their policy (as it currently stands) effectively locks one out of their email account if the password is forgotten. Furthermore, even if you have ALL info needed to identify yourself as the owner, Google will still not allow the account to be recovered, and provides no meaningful path for one to prove, or appeal, that they are the owner of the account. Is this possible conversion of property...who owns the data in ones email account? Can a company be sued for not having any means of redress when it comes to recovering data belonging to its customer/clients?

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