You'll never beat their lawyers, but if you publicize the situation via the various internet technology forums and news media outlets, maybe MS will be shamed (if they in fact were ripping people off) into doing something about it. And, obviously, there are any number of alternative contact manager software products available to you, both as commercially licensed products and as freeware/shareware.

The Microsoft business contact manager is called "Access." The contents of Office 2010 depend on the version of the software you purchased. Nevertheless, there are attorneys who bring class actions against software companies for things like this. I encourage you to find one who would at least discuss this with you.

I disagree with attorney Cohen. Microsoft Business Contact Manager is an add-on for Microsoft Office Outlook. It is not identical to, nor is it a part of, the database software called Microsoft Office Access.

Please let me see the advertisements that say it is part of the package. It may be possible to take legal action.

Best,

Daniel Bakondi, Esq.

danielbakondi@yahoo.com

415-450-0424

The Law Office of Daniel Bakondi, APLC

870 Market Street, Suite 1161

San Francisco CA 94102

http://www.danielbakondi.com

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There are at least nine different versions of Office, all the advertising I can find only shows Business Contact Manager being included in the Business and Business Pro versions. Furthermore, the earlier answer that it is just an added set of features in Outlook in those versions also appears to be correct. So unless you have an add that says it is included in Outlook in your version, or you have the Business or Business Pro version and it does not have those features in Outlook, you are wasting your time and ours.