I ordered and paid for a class ring in a jewelry store. I took them a sample ring and told them I wanted it the same size. They showed me their sample ring and asked if we could have ours like that but with a smaller width. They said yes. We didn't leave our ring because they didn't guarantee it's safety. When we went to pick it up, it was big like the sample ring they showed us. Now they won't re do it without us paying the full amount again and will not give us our money back. What can we do? We don't want to pay extra for a silver ring since they didn't do it how we asked them to.
1 Answer from Attorneys
You can write them a detailed demand letter [more effective if lawyer does it] relating all the facts, that you have witnesses, the size of your finger so that they would know the normal size ring would not fit, etc. If that does not work you will have to sue in Small Claims Court.
Related Questions & Answers
Can a horse trainer refuse to relinquish my horses for past bill? he is now suing us... Asked 12/16/11, 4:51 pm in United States California Consumer Law
If a landlord rents a unit with an inoperable heating system are there any fines... Asked 12/16/11, 9:10 am in United States California Consumer Law
Car loan. What obligation, if any, does the secured party have to retrieve (or... Asked 12/15/11, 12:37 pm in United States California Consumer Law
I filed a compliant with bureua of automotive repair. They agreed mechanic should... Asked 12/14/11, 9:39 pm in United States California Consumer Law
I bought a cabinet. Inside the cabinet is a file. can i legally read it Asked 12/10/11, 12:51 am in United States California Consumer Law