Legal Question in Insurance Law in California

I have an account with Farmers insurance. I called them on Monday to pay my bill and they said i owed $25.39. That was not correct, My bill is always $95.39. Someone added $70.00 to my account without my knowlegde, also the account is in my Fiance's name not mine. I am second on the account, they said they could not tell me who made the payment and that it was not a mistake and mailed me a receipt that my insurance is payed. Now they are calling me a week later wanting me to pay the $70 because they made a mistake...I have my receipt and the woman on the phone would not help me find out who it was that payed, she said it was not a mistake last week...I am confused... What should I do? I spent the money on food for my house, every month I am having issues with this company and my payments.


Asked on 2/15/13, 12:47 pm

1 Answer from Attorneys
Robert F. Cohen Law Office of Robert F. Cohen

Probably, the easiest thing to do would be to have your fianc� call the insurance company with you on the other line to get an explanation. If that doesn't work, write a certified letter, return receipt, and enclose proof of all of your previous payments. Address it to the regional supervisor or some other higher-up. I'm sure you'll get a response.

Read more
Answered on 2/15/13, 5:42 pm


Related Questions & Answers

More Insurance Law questions and answers in California