Legal Question in Product Liability in California

computer broke out of warranty

My laptop is about 20 month old and for about the last 6 months or so

when the screen is moved to any angle other than 90 it flickers out. The

warranty is for only 12 months, but in reading the company's own

discussion forums on their website, I see that many many many others

have experienced the same problem. It seems to me this should be a

re-called product or piece or whatever. Is there anything I can do or say

to the company that will help facilitate fixing the problem for me? Are

they legally bound to provide some subset of working services past the

warranty date?

Thanks.


Asked on 8/13/03, 11:45 am

2 Answers from Attorneys
Dieter Zacher Law Offices of Dieter Zacher

Re: computer broke out of warranty

You might want to find out if this is a "recalled" item or problem. Surely, the product isn't performing as a regular consumer would expect. A products liability lawsuit for something like this would be too expensive. A class action suit would not net you anything other than a few bucks. So, get it fixed and if you have payments left on the product, deduct it from the remainder. Or, you can always try small claims court. Good luck and thanks for inquiring.

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Answered on 8/15/03, 1:17 am
Donald Holben Donald R. Holben & Associates, APC

Re: computer broke out of warranty

Communicate with them. It appears that if it is a common problem, they may wish to take some action to avoid press, etc.

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Answered on 8/14/03, 3:57 pm


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