I signed a contract for some energy installation of tin foil in the attic and a unit that goes onto the main breaker box thats suppose to save you energy and thereby money. Briefly I was told at the time of the conract that I could recieve credit of $1800.00 by using their customer loyalty program where I would submit receipts for food, prescriptions, gas each month and for each $100.00 per month per catagory I would receive a $25.00 visa gift card. I was never told it had to be only one supplier per catagory until 3 weeks later when I received the Customer Loyalty brochere that when I went online to register I was given some 31 rules and regulations to follow. Not what I was initialy told. Secondly they have never finished the job I am still waiting for them to paint this special paint on the ceilings that reflects heat etc. When I found out about about the Customer loyal program I imediatly call my sales rep and told them that the program wasn't what he told me and that I wanted no part of it and asked for the $1800.00 to be credited up front instead, or to come and remove what they had installed to date.

No response from sales rep and he will not return my calls. I then proceeded to call customer support at Utility management Association who after leaving voice mail I again got no response. I also wrote Wells Fargo Bank that the job was not finished and do not bill me. Evidently the company sold the note to Wells Fargo.

In that I got no response from UMA I proceeded to write the President of the company UMA and explained the problems to him and told him that I would pay the amount of the contract less the $1800.00 or they could come and remove what was installed to date. Again no answer from the president of UMA either.

I contend that they broke the agreement by 1) not finishing the job, 2) misleading me on how the Customer Loyalty program worked.

I have since faxed Wells Fargo a cover letter again covering the issues, I included a copy of the letter I sent to the president of UMA, and a copy of the work order.

Where do I stand and what are my options at this point. I am so teed off at this point I just want them to remove what they have installed and cancel the contract.

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