I wanted to terminate the cell phone contract with Sprint. I was told it has been cancelled and i will be billed for 4 days. Later when i was talking to other Sprint agent over the phone, i was told that the services has not been cancelled and i will have to pay for the full month even though i have not used it.
I do have chat transcript saved and they also agree that i was given wrong information. Now based on these facts, do i still need to pay for the full month or i can sue them or ask them to waive the charges?