Massachusetts  |  Consumer Law

Legal Question

Asked on: 9/11/07, 4:49 pm

package delivered to wrong address

I had a GPS unit repaired under warranty by the manufacturer. I was issued an RMA number coupled to an address in NH. I inquired if that number was still valid since I had moved to MA. I was given a new RMA number tied to my MA address.

Evidently I put the wrong RMA number on the package and it was returned to the address in NH where I no longer live. I have friends in the area that checked with the current residents about the package. They deny any knowledge of ever having seen the package.

The manufacturer did not have checks in place to realize that the RMA was superseded and the package should be returned to my MA address. The manufacturer chose to use UPS as the shipping carrier and authorized them to not require a signature for delivery. UPS claims the package was properly delivered to the address specified. The manufacturer did not insure the package.

The bottom line is I am out one GPS unit. Can I make any claim against The manufacturer ?

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