Can a restaurant include a gratuity in the bill?
First, the manager said it was in the menu. I did not see it.
If so, can this be enforced selectively. I am sure this was not enforced with other diners.
I was a party of 5, and the waitress knew the service rendered was awful and not deserving of a tip, so the manager added an 18% gratuity (which I refused to pay anyway)