My wife was hurt on the job; she broke her arm falling off of a ladder. The case has been turned over to a case manager who called today. The case manager informed my wife that she changed my wife’s doctor’s appointment because it conflicted with her schedule "She said she had her own doctor’s appointment so she changed my wife's appointment so it wouldn't conflict with hers". Can she do that? The insurance Commissioner said that if we deny her access they can deny our claim. We aren't trying to deny access but we don't feel that they should have the right to tell us when she has to schedule our appointments they should have to work into our schedule.