North Carolina  |  Workers Comp

Go to the NC Industrial Commission's website and print/read the Rehab Rules that govern the case manager's role in the case.

I agree it was poor case management practice to simply reschedule the appointment without even asking the claimant. Perhaps your wife would have agreed to reschedule, or the nurse could have had another case manager cover for her.

What now? Depends on how hard you want to push the issue. You can ignore it, tell her it was not appreciated and ignore it, or change ther appointment back and make her scramble to find coverage. It all stems from the arrogance the insurance company, and apparently the nurse, share that comes with the fact the carrier does, at least initially, direct medical care for the injured worker under the law. However, this does NOT obviate the need for professionalism and common courtesy. If she continues to act this way, write the Executive Secretary at the NCIC and ask that she be removed from the file.

Good luck, and best regards,

S. Neal Camak

Lennon & Camak, PLLC

Raleigh, NC

Board Certified Specialist in NC Workers' Compensation Law