Virginia  |  Banking Law

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10/18/10, 6:47 am

Legal Question


I ordered a free trial for Acai Berry Detox on September 9 2010. (all I was supposed to pay was $3.47 for shipping) In the terms and conditions on the web site it states that the membership must be canceled within 10 days of ordering the product to avoid being charged $87.47. On September 17 2010 I was charged $87.47 from my bank (only 8 days after I ordered) I called the company on September 17 2010 to cancel the membership as well as to get a refund on the $87.47. I spoke with a superviser who assured me the money would be back into my account within 5 business days. After 5 business days the money was not back into my account so I called the company again and spoke with another rep who told me that it could take upto 15 business days. After 15 business days I called again and was told that the refund would be in my account that day. After waiting another week I called again and got the same response. Is there anything I can do to get my money back? Also did they legaly take the money out of my account even though it was only 8 days after I ordered? If not what can I do? ie. sue them I have already reported this to the BBB.


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