Legal Question in Consumer Law in India

I bought Toshiba laptop on Aug 2012, Its still in warranty. I am facing technical issues after three months I complaint with the support team. They fixed then again the issue aroused. Now I am emailing them since march 19 but they keep telling me that they will contact me. But all in vain. Now please suggest me what should I do? My laptop is in critical condition. Please advice what shall I proceed with to get it rectify.


Asked on 6/02/13, 5:51 am

1 Answer from Attorneys
Fca Prashant Chavan Expert Edge LLP

02.06.2013

Dear Sir / Madam,

Since the Toshiba laptop is still under warranty, you should ask the Company to fix the problem or provide you with a new replacement of the same model. You should give the Company a week's time to act failing which you should lodge a complaint against the Company in the consumer forum.

Regards,

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Answered on 6/02/13, 5:58 am


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