Legal Question in Consumer Law in California

My car broke down on the freeway 50 miles from my house and I opted to have it towed to the nearest repair shop. I signed an intake form, authorizing the shop to diagnose my car. A week later (I had called several times for an update but they had not "gotten to the car, yet") I receive a call: "The car is done, you cane pick it up" I had not authorized any repair but as the bill was less than towing it home would have costed, my husband and I drove the 50 miles to retrieve the car. I paid $178 and left. My car broke down 4 exits later AGAIN. The repair shop came and retrieved my car, my husband and I drove home in his car. A week later I, again, receive the car the car is repaired. Again, no diagnostic call, no estimate, no authorization. Additionally the shop deposited the first check I wrote. A bill of $480 without authorization. They have my car - what are my options and am I responsible for the repairs?

Asked on 9/10/10, 1:12 pm

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Contact the state Dept. of Consumer Affairs, Bureau of Automotive Repair and file a complaint. This is completely illegal.

Answered on 9/15/10, 1:41 pm

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