Legal Question in Consumer Law in California

I went to have my car washed at one of those places where you pay to have the following car wash services :


car wash and hand drys,

cleans all windows

tire dressing


When the employee signaled that he was done, and I went to retrieve my car I noticed that my back window was broken.

I was told that yes it broke because my car is old. It is a 1995 BMW convertible and there was nothing wrong with the window prior.

The company refused to do anything about the situation. What can I do?

Asked on 6/08/13, 1:49 pm

2 Answers from Attorneys

Roy Kohler Law Offices of Roy Kohler

Take them to small claims court after getting a WRITTEN quote from a BMW dealer.

Allege they were negligent and that you had had your car washed innumerable times at different car washes without damage to your car.

Mention the words "res Ipsa loquitor" to the small claims judge. It means that it speaks for itself. I did not see the car washes negligence but the negligence must have been there or the window would have remained undamaged.

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Answered on 6/08/13, 2:06 pm
John Laurie Gertz and Laurie

You can take them to small claims court. You can also call your insurance company and they may cover it.

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Answered on 6/08/13, 3:15 pm

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