Legal Question in Consumer Law in California

Customer Service Log

A phone company logs, records, and or monitors all customer service calls. If the customer requests that info, (history of customer service calls) to help build a case for a dispute, is the company allowed to withold that info form the customer or are they legally obligated to share that info to the customer?


Asked on 1/16/07, 7:47 pm

2 Answers from Attorneys
Jonathan Stein Law Offices of Jonathan G. Stein

Re: Customer Service Log

It depends. Are you in litigation? In other words, has a lawsuit been filed. If so, then they may have to produce it if you have requested it properly. If there is no lawsuit, then they probably do not have to produce it. If you are in litigation and you want it, you should search "demand for production of documents" or "request for production of documents"

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Answered on 1/17/07, 10:59 pm
Michael Stone Law Offices of Michael B. Stone Toll Free 1-855-USE-MIKE

Re: Customer Service Log

They have to produce these types of records, pursuant to discovery, if there is a lawsuit.

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Answered on 1/16/07, 8:41 pm


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