Is there any legal authority that allows consumers the right to a copy of a call between the consumer and a company's representative, recorded by a company with the consumer's consent, without having to subpoena the records? (interstate call)
Asked on 8/29/11, 1:17 pm
1 Answer from Attorneys
Michael Stone
Law Offices of Michael B. Stone Toll Free 1-855-USE-MIKE
Without a subpoena, no. When they tell you "This call is being monitored or recorded for quality purposes," say, "I don't consent to being recorded, turn off your recorder." Drives them nuts.
Answered on 8/29/11, 1:51 pm
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