Legal Question in Consumer Law in Connecticut

On October 27, 2009 I had reason to be at Atlanta Hartsfield International Airport for several hours. During that time I entered the TGIF Restaurant located within the Delta terminal- concourse E. The time was approximately 1600. I ordered a garden salad with dressing, as did my companion, and an an appetizer plate which I intended to share with my companion.

The salads were delivered and we both began to eat. I noticed my salad was crunchy and I attributed that to the extras pepper I had added, the crouton or the fresh crispy lettuce. I asked my travel companion if her's was �crunchy�? She responded with a simple �no�. I then began to investigate the salad further, after noticing that I was having an exceedingly difficult time chewing the food and getting it into smaller pieces.

After manually digging through the salad I noticed what appeared to be multiple small and medium sized chunks of plastic. I immediately called over the waiter and quietly stated, �There's chunks of plastic in my salad, I'm not paying for this�. He apologized and removed the salad from the table.

Moments later the kitchen manager approached the table and apologized. I stated to him that I was simply in shock knowing that I had been eating and grinding down pieces of plastic that were in my salad. He responded by saying, �That was not plastic, those were pieces of plate�. Exacerbated I asked, �plate�? He responded with, �yes, I don't know how they got in your salad�. He proceeded to offer to call an ambulance, which I declined. Subsequently he took down my personal information and offered me his business card. He stated that a report would be filed with his insurance company. The meal was provided complementary. We tipped the waiter and departed the facility in disgust.

This incident has caused me a considerable amount of stress, discomfort and anxiety. I expect my restaurant food to be free of harmful foreign substances such as pieces of ceramic plates. I have become very reserved and apprehensive when it comes to eating airport food as a result of this incident and will never visit another TGIF restaurant. I travel very frequently and dine out even more frequently, suffice to say I have never experienced a situation such as the one I have described that has caused me such duress and disgust. The feeling of grinding ceramic plate still resonates with me even as I write this account.

As a result of my mental duress due to the negligence of TGIF can i expect to be compensated?


Asked on 11/23/09, 6:43 pm

1 Answer from Attorneys

Linda Subbloie Linda A. Subbloie, Esq.

I'm sure there is a lawyer out there who will take your case. Call around.

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Answered on 11/28/09, 7:10 pm


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