Legal Question in Credit and Debt Law in District of Columbia

For the past several months, Comcast was billing me only 6 dollars a month for cable/internet due to an apparent glitch in their online system. This was being automatically deducted from my checking account, so I was not really aware of how much I was underpaying. I recently moved, and had to change my account (closing my account in Virginia, and opening a new one in DC). I just received a $400 bill from Comcast for these past few months of service during which they had undercharged me. My question is -- do I have any legal rights to dispute this bill, seeing as it is their error for undercharging me? I talked to a few Comcast representatives on the phone who seemed to think so, but I just got a letter from a collection agency in the mail for this outstanding bill. What are my options?


Asked on 3/16/10, 11:11 am

1 Answer from Attorneys
Michael Hendrickson Law Office Michael E. Hendrickson

Undercharging you by mistake would normally not be a basis for a valid

(legal) defense if the service you actually received was worth $400 more than

what you actually paid for it due to this mistake(in my opinion).

Nevertheless, you're still entitled to attempt to negotiate a settlement with whomever is empowered to settle for the company and your offer to settle for

50% of the bill might be a good place for you to start if they're willing to

discuss it with you. (Make sure that you get it in writing if any settlement

of the dispute is concluded.)

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Answered on 3/21/10, 1:26 pm


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