Legal Question in Consumer Law in Illinois

I recieved a store credit on a pair of new shoes that I purchased and returned, now the owner of the store will not honor the store credit she gave me? Is this legal for a store owner to keep my money and merchandise I already paid for?

Thank you,


Asked on 11/15/10, 7:18 am

1 Answer from Attorneys

Caroline Palmer Law firm of Caroline Palmer

It is not legal for the store to keep both the money and the goods, they must tender one. If you used a credit card to purchase the goods then call the credit card company and have them remove the charge and deal with the store.

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Answered on 11/23/10, 2:47 pm

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