Legal Question in Credit and Debt Law in Iowa

I was making a purchase online, and as the review your payment page was loading the credit card was charged, and the screen thanked me for my purchase. I did not click any confirmation buttons nor did I select a card to use (This is on Amazon and I have multiple cards on there). Amazon charged my card and gave me the product while I was still making up my mind before confirming the order. I spoke to customer support, and they told me they couldn't refund it because the game's key code was already sent to me and they couldn't invalidate it. However, later I was told I could re-purchase it, (on the card I wanted), and receive a second key, and they will invalidate the 1st one. I questioned as to why they can't just invalidate the first one, and they said "It's just our policy". My whole issue is that my card was charged without my specific instructions for it to be charged.

Asked on 11/29/13, 1:35 pm

Robert Luedeman solo practitioner

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Answered on 11/30/13, 9:17 am

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