Legal Question in Consumer Law in Massachusetts

Broken Axle On Vehicle

Going to make this as short as possible;

cousin bought a car friday morning, overpaid $900 for it with a Free 60 Day Warranty (not from a ''real'' dealer, but from a 3rd party Auto Dealer). Sunday Night (2 days and a few hours later), the vehicle's axle breaks. Seller refuses to repair the vehicle, saying its my cousins fault.Is there anything we can do to either a) get our money back, or b) have HIm repair the vehicle?


Asked on 4/19/04, 3:55 pm

1 Answer from Attorneys
Nance Lyons Law Office of Nance Lyons

Re: Broken Axle On Vehicle

What did warranty guarantee? If you did, in fact, cause failure, forget it. Otherwise, tell seller you will proceed under Comsumer protection law, Chapter 93A which will order him to pay attorney's fees and may double or treble your original damages. In order to use this law, you have to send a demand letter outlining the problem and stating the damages you seek. You can get instructions on how to do this from the Office of Consumer Affairs. Contact Attorney General;s office of consunmer affairs and state office of consumer affairs to see if other complaints against seller. If so, they may act on your behalf. Also report to Better Business Bureau. Good luck!

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Answered on 4/22/04, 12:23 pm


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