Legal Question in Real Estate Law in New York

The courts may not necessarily be your best option here. Computer companies have warranties down to a science and mandatory arb agreements, which essentially take away one's rights to be heard in court (and for $35 rather than $3,500). You do have a good case but your best bet might be to go to the CEO directly with this. Get his/her home address and send the complaint there. I handled my laptop issue by finding Michael Dell's home address and sending a holiday card with the complaint in it, after the complaint was bounced around India and I could not understand what they were saying except no. I also discovered they finally "honored" my warranty to fix and return in 24 hours by substituting another laptop (which reeked of smoke-clearly sitting in some workspace where chain-smoking is legal, unlike NY, and did not even work anyway). They claim it was mine because the sticker on it matched my laptop's reference #s, not realizing I secretly scratch my initials into things I send out for repair. In the end, I ended up with two laptops and Cuomo's office (he was the AG then) sent me a check for $600. I was not an atty back then but I was lucky to have learned how to, legally and for free, get property addresses, ironically, from a classmate in a Zoning Law class I took taught by a high-level judge. We came up with the idea while discussing our problems with our laptops and the so-called "warranties" the companies would not honor. And, when the class was discussing mandatory arb in a civil rights class, virtually every one of the 72 students had similar horror stories, them and/or friends, about laptop extended warranties.