Legal Question in Business Law in Ohio

Ethics

I worked for a private company that for years has taken customers ''over payments'' and not refunded them back to the customer BUT wrote them off of their books as income or to off set any losses written off. I know this isn't ethical BUT is there a state law or something that shows or can hold their feet to the fire that makes them turn the monies over to unclaimed funds or at least tell the customer about the credit they are owed?

This company installed a collections software a few years ago that makes managing customers ''past due invoices'' easier on the collection staff. It allows the collection staff to send out many different letters/faxes at a time to customers that are owed money and gives the customer many different options on how to pay their open invoice. This software also gave them the ability to have letters go out to customers that have a ''credit balance'' so they could either request a refund or have the money used for future purchases. However ''management'' supressed the creation of these letters or faxes for the customers with credit balances as to not notify them of the credit. Is there someone I can turn to to get this looked into?

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