my girlfriend tried to exchange an item at a store, with a receipt, for some other products totaling the same amount. She had worked for this company for 5 years and knows that their policy is if someone has a receipt you must give them their exchange. She was refused and told that she should go back to the original store that she purchased it from, even though it is part of the same chain. Is there any legal action that she can take?
1 Answer from Attorneys
Re: attempted return of merchandise
If the chain has a policy, that policy must be universally enforced. The most that she could do is report the chain to the better business bureau and sue for the value of the item.
I trust this has been helpful, but feel free to call or e-mail with any questions.