Legal Question in Consumer Law in Texas

Re: electric being turned off

Maybe. In 2006 there was a statewide moratorium on shutoffs for low-income customers whenever there was a heat advisory. Since then, the state instituted Lite-Up Texas, an assistance program, and discontinued the moratorium.

To the best of my knowledge: If there is heat-advisory, they cannot shut it off for the first 2 days following that advisory; and cannot shut off on the weekends.

If there is electric dependent health equipment they cannot shut it off.

Most of the companies have an internal policy to assist and/or delay shutoff.

In all cases, the customer has to notify the provider if they qualify for consideration.