Legal Question in Consumer Law in Virginia

selling damaged goods

Is it illegal for stores to sell damaged goods, such as clothes falling apart at the seams, with visible tears,

discolored, etc.? The store states it accepts returns within 14 days with receipts and allow exchanges after 14

days or withour receipts but gives customers a very hard

time about returns.


Asked on 1/14/03, 4:36 pm

1 Answer from Attorneys
Michael Hendrickson Law Office Michael E. Hendrickson

Re: selling damaged goods

The goods sold to customers in stores are expected to conform to certain standards and to be fit, generally, for the ordinary purposes for which they were intended. Damaged or substandard goods ,obviously, would not meet these standards

of what the law calls merchantability and a seller

of such merchandise would be legally required to

either replace it with goods meeting the above

standards or return to the buyer the purchase

price.

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Answered on 1/23/03, 1:13 am


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