Legal Question in Consumer Law in Virginia

A service dept rep gave me a verbal price quote for auto repairs, based on detailed information about the problem and the type of vehicle. He, in fact, pulled up our vehicle (from past service) in their system to reference it as speaking with us. I called the following day to verify that this information was accurate, because we have a very unique. He confirmed that it was accurate. After taking the vehicle in, they give me a price of $1400 more than what they intially said. The rep acknowledged what he told me, but apologize for clicking on the wrong part when he spoke with me (twice). Are we at all protected? Please help.


Asked on 10/22/09, 10:22 am

2 Answers from Attorneys
Michael Hendrickson Law Office Michael E. Hendrickson

No (in my opinion), if you mean to ask whether you're entitled to the erroneous price mistakenly quoted to you by the service department rep.

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Answered on 10/27/09, 10:33 am
Cary Moseley Law Office of Cary Powell Moseley, PLLC

I don't think so, and I think most courts would say there was no meeting of the minds or something to that effect. It is a good idea to get quotes and estimates in writing, especially if a unique situation, as you said.

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Answered on 10/27/09, 2:14 pm


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