Legal Question in Consumer Law in Virginia

Unheard of ''restock'' fee

I recently purchased a computer bundle from a retailer in my area for $860.00. They penalized me $123.00 as a restocking fee when i brought it back for a refund 4 days later. The DVD drive had stopped reading disks hence a defective computer. Do I have any recourse in this matter at all? If not, am i permitted by law to relay what happened to me to the other consumers in the area so they are not cheated also?


Asked on 2/05/05, 2:52 pm

1 Answer from Attorneys
Jonathon Moseley Jonathon A. Moseley

Re: Unheard of ''restock'' fee

The only legal way that they can impose a restocking fee is if you AGREED to it as part of the terms of buying the computer in the first place. For example, if it were written in any contract or posted as a sign that you would have known about before buying.

Technically, a defective computer should over-ride this and you should not have to pay.

You could fill out a "warrant in debt" form at the general district court and sue for a refund of the difference. It will cost you about $37, which you will recover if you win and get paid on the judgment.

You are certainly allowed to say anything you want. To avoid any legal liability for what you say, simply be careful that it is TRUE. Stick to the facts. Then you can say anything that is true.

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Answered on 2/05/05, 5:16 pm


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