Recently I purchased an air ticket to Brittan from a travel agent. When I presented myself at the check in counter, I was told that I need a visa to enter Brittan and wasn’t allowed onto the flight. Being a South African Citizen I was totally taken aback. Unbeknown to me, the visa regulations changed in the early part of last year. Prior to this South Africans didn’t need a visa to visit Brittan.
The travel agent wants to charge me the maximum cancellation fee. However, I believe that it is up to the agent to ensure that a traveler has the necessary travel documents prior to issuing a ticket. Therefore my question is; “who should carry the loss, the agent or I”.