Legal Question in Consumer Law in California

I signed a warranty with Verizon, and they told me I could replace my phone with any model of phone if I lost/broke my current phone and prices would vary depending which model I decided to get. However, I broke my phone and now they are forcing me to replace it with the same model of phone that I originally had. The contract says otherwise, but they lied to me in person as I was signing it. Is there some law that says I must have a reasonable understanding of the contract, and if I don't then they must explain it to me, and because they explained it wrong then they are at fault? Or if there a way for me to get my money back from the warranty? Thank you@


Asked on 12/08/14, 3:46 pm

1 Answer from Attorneys
Phillip D. Wheeler, Esq. Phillip D. Wheeler, Attorney At Law

If you did not understand the contract when signing, you have a lawsuit on your hands. Both parties must mutually understand all conditions and hidden wording when signing a contract. The question is do you want to pursue this legally? Yeah, you could win in court in my opinion but the legal costs alone along with court costs sometimes makes it not worth it. If you can afford it, I say get a local lawyer and set an example for the rest of the country that has been "shaken down" by these ridiculous contracts; I don't even think the salespeople understand them. That is my free opinion.

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Answered on 12/08/14, 3:51 pm


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