I am owner of a mortgage company. A former loan officer ordered a name directory from Ameritech's yellow pages division. He was not authorized to do so. I have been trying to resolve this issue for close to a year. I was finally played a recording of the transaction. The former employee requested that the directory be shipped under his name. He only provided his name and his social security number. The telemarketer's level of verification of authorization was the leading question: ''You have authorization to order this, don't you?'' Needless to say, the directory was received by the loan officer who shortly thereafter left to open up his own mortgage company. Are there any laws that require telemarketers to obtain some level of verification of authorization status other than a leading question? The bill has gone to collection. What can I do?