Legal Question in Consumer Law in Iowa

I called my cable provider to look into pricing to compare to another provider that was offering similar services. I have my phone, cable, and internet with them. They wanted to keep me as a customer so they worked with me to reduce some of my monthly fees. I also added another service as a result of this. I then had to add a business phone line so I had to call them again. Also on this call I spoke to a rep about my internet connection and they offered an ultra 50 product to me for 14.95 additional to what I was already paying for higher speed connection. I signed up for this but when I received my bill I realized they were billing me for the standard internet of 45.00 which I had previously as well as another 60.90 for the ultra 50. When I called they apologized that the rep made a mistake in offering this to me for an additional 14.95 a month but said they would have to bill me for both because it was not compatible with the pricing package I had. I think they should have to honor this. Am I wrong?


Asked on 11/20/12, 2:24 pm

1 Answer from Attorneys
Robert Luedeman solo practitioner

People make mistakes all the time, particularly when quoting pricing. Your option is to not purchase the service but a mistake by a customer service rep doesn't bind the company.

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Answered on 11/24/12, 8:19 pm


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