Legal Question in Technology Law in Ohio

What can I do to receive a refund on an internet service that I did not authorize? NetZero set up two accounts in Jan. 2008, when I thought I was registering for one account. In February of 2009 I cancelled the account that I established. I was reviewing my bank statement and noticed that NetZero was taking out $16.90 per month for another internet service that I did not authorize. I have contacted NetZero many times and they have basically told me that they are not legally responsible and that I should look at the contract and terms of agreement. I asked for a copy of the contract with my signature and they refuse! I have asked for an accounting of activity on the account in question and they refuse to give me any information. All I am asking for is a full refund of $321.10 which is the 19 months of billing they took from my account without my knowledge.


Asked on 8/27/09, 10:08 am

1 Answer from Attorneys
Sarah Grosse Sarah Grosse, Esquire

Your issue will be governed by Ohio law. But, basically, you should have an attorney write a stern letter to NetZero, and that may rectify the problem.

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Answered on 9/01/09, 11:09 am


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