Pennsylvania  |  Credit and Debt Law

Legal Question

Asked on: 9/04/13, 6:15 am

I tried to used my reward points from chase account to transfer to united airline and redeem flight; only found card closed and rewards forfeited($2000 value; and the transfer points is a benefits that Chase permits. No violation on my side). Customer service insisted they have right to do it with no warning no grace period and no reason. I think they are abusing their right in doing this to me. Some customers have either warning before closure or grace period with reward points after closure. They could not give reason on why close my account; or why no warning/grace period either: and they had no intent to settle this case by returning my points. I would like to know in credit card and customer service relationship, is credit card company the "God"? We have to accept whatever they give to us? Thank you.

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