Legal Question in Credit and Debt Law in Texas

Credit Card Co.

My daughter has been having trouble a credit card

company that has financed her student loan. She is

paying monthly through on-line auto deduction. They

claim she missed a payment several months ago,

because a $1300 payment that was sent in was never

recorded. She is sending a copy of the canceled check,

etc. How does she get this off her credit report. It has

been a nightmare. She has spoken to them twice

about this matter. Each time customer service has

hung up on her.


Asked on 4/28/04, 11:26 am

1 Answer from Attorneys

Re: Credit Card Co.

Have her contact one of the three credit reporting agencies, for example Equifax, or TRW.

She should get a copy of her report and then dispute the erranrous entry. She can provide them with all the necessary information to make their investigation easier and they should have an answer withing 30 days.

Try contacting the company and speaking with a manager and file a complaint regarding their staff's inappropriate and unprofessional behavior.

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Answered on 4/28/04, 11:38 am


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