Legal Question in Consumer Law in Virginia

Canceling Hotel Reservation made in error

I made a hotel reservation for non-refundable stay on hotel website by mistake. 2 hours later I realized the mistake and called hotel to cancel but they would not refund charge. Is this legal? Would this come under the ''3 day cooling off period''. Seeem excessive to pay for full stay under this situation


Asked on 1/19/09, 2:11 pm

2 Answers from Attorneys
Michael Hendrickson Law Office Michael E. Hendrickson

Re: Canceling Hotel Reservation made in error

You need to make written objection to the credit card issuer and formally

"place in contest" this mistaken charge which the hotel apparently refuses to correct.

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Answered on 1/20/09, 9:43 am
Cary Moseley Law Office of Cary Powell Moseley, PLLC

Re: Canceling Hotel Reservation made in error

You don't say how this was a mistake. If on a credit card, you might attempt to charge it back if truly a mistake. I am not aware of any cooling off period for this transaction. The contract terms would control.

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Answered on 1/19/09, 2:18 pm


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