Legal Question in Consumer Law in India

i had bought a Samsung cell phone from reliance digital, which turned out to be defective, which i had returned them the handset, for which they issued me a credit note valid for 6 months, i gave the set back on 20th Feb 2013, n recently wen i though of buying a set, against my credit voucher, i reliased i have misplaced the slip, so that moment it self i had been to the store to give my complaint in writing with all the address proof details,, through which they got all the details through there system, but yet they nt giving me to redeem the voucher without the original slip, please do help


Asked on 7/17/13, 5:49 am

1 Answer from Attorneys
Fca Prashant Chavan Expert Edge LLP

17.07.2013

Dear Madam / Sir,

If you noticed that the Samsung cell phone you purchased in cash is defective, you ought to have immediately returned it back to the showroom from where you purchased the phone within 3 working days, returned the handset, and claimed full cash refund. If you had done that, you would have rid yourself of all problems. If you have settled the cellphone purchase by credit card, the Company issued you a value Credit Voucher to be redeemed and adjusted against the purchase of another cell phone from Reliance. You misplaced that Credit Voucher (control lapse) too, for which you are responsible and not the Company. Summing up, all you can now do, is ask Reliance to return back the Samsung phone they collected from you on 20.02.2013, get it serviced and repaired and use it.

Regards,

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Answered on 7/17/13, 6:30 am


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