Legal Question in Consumer Law in California

Scam American Express

I purchased a gift card by American Express for $50. After trying to make a purchase, I checked the balance on line and it showed that the card was invalid. I called the number on the back of the card and was asked to fax information which I did and confirmed with American Express that it arrived.I was told 10 business days and they would investigate, it has been a month and I never heard from them. My last phone converstion with them was frustrating I got no where. Is there any thing that can be done?


Asked on 5/09/09, 5:00 pm

1 Answer from Attorneys
Michael Stone Law Offices of Michael B. Stone Toll Free 1-855-USE-MIKE

Re: Scam American Express

You should have received a receipt from the store where you bought and activated the card. The receipt has a tracking number on it. Send Amex a certified RRR letter demanding payment and including a xerox copy of the receipt. Then if they do not respond, go to small claims court.

If you bought the gift card on eBay, well....

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Answered on 5/10/09, 6:13 am


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