Legal Question in Credit and Debt Law in Virginia

Suing would appear premature and ill-advised in the situation described . Verizon is a large company with many departments, compartments and subcompartments in its organizational structure, and, as with any large bureaucratic organization, quite often, as the old saying goes: "the left hand doesn't seem to know what the right hand is doing", so to speak, and vice versa.

Keep calling customer service and the collection departments and between one and/or the other, eventually you should get it straight.