California | Technology Law
Legal Question
Internet Service Provider - Excessive Usage!?
Hello, recently our ISP has limited my bandwidth. I
went from 6mbit to 512kbit. They said I was an
excessive burden on their network. The usage that I
was using was only 160GB monthly. They mentioned that
during peak hours I was making it hard for their
other customers to use their internet. They also
mentioned that I was in the top 15 out of 50,000+ of
their customers and top 3 in the two areas arond me.
My father told me that the ISP is illegally
advertising bandwidth which they cannot ive. He said
that an ISP must be able to provide all users with
their max bandwidth at one time therwise they are not
fulfilling their end of the contract. The bandwidth I
was consuming was totally legal. There are four people
in the house and we all use
Netflix quite a lot. They had supposedly put up a
100GB monthly limit which is not mentioned in
either the contract or anywhere on their site. My
question is, is there anything I can legally do to get
my internet connection speed back up to 6mbit? I am
tired of my ISP but I am not able to change. No others
in the area.
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