After checking into a hotel in Orlando, FL my wife, I, and my son and daughter, were awakened in the very early morning hours by the sheriff's deputies pounding, not knocking, pounding like madmen, on our door without identifying who they were.
We were ill treated and made to feel like human trash, because the desk clerk had mistakenly given us another persons room. Then, to add insult to injury, they charged us twice what the other party had paid for the room. The clerk told us several times that she was sorry, but her manager had told her to call the police.
She also assured us that, if we called the manager Monday morning, he would most certainly give us a refund. I'm dying of heart failure and almost had to go to the emergency room last night because of angina and severe spikes in blood pressure. I called the manager this morning and he rather rudely told me to forget any refund because he could not see that this was ill treatment that warranted a refund. We then called the hotel chain and complained. Next, if I don't at least receive a refund, I'll turn to the BBB. If nothing works, what should I do next?