Legal Question in Consumer Law in India

about mobile purchase

i have purchase mobile from vadodara central.The handset is not proper working.I complained with in 4 hours.but i didnt get proper response.i repair the handset from nokia care.But still problem arising.my handset n70 from nokia company.


Asked on 9/04/07, 3:04 am

5 Answers from Attorneys

rajeshwar sharma rajeshwarnathsharma

Re: about mobile purchase

Ask for replacement of new set of the same make failing tereof by the co. file complaint against the dealer and company under consumer law

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Answered on 9/04/07, 6:37 am

Re: about mobile purchase

Firstly make the complaint to company in writing and ask for refund or replacement of hand set and if the company donot give response or positive response or donot cure you your problem then approach the consumer court by way of complaint.In case of need you may contact with details.

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Answered on 9/04/07, 7:40 am
Nandita Haldipur Haldipur Associates

Re: about mobile purchase

your mobile will be covered by warranty so ask for a replacement of the set. If they donot then file a complaint in consumer court

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Answered on 9/04/07, 9:05 am
Pravin Vaidya Independent

Re: about mobile purchase

your mobile must have been covered under company's warranty. You can certainly request company to arrange repair of cellphone to your satisfaction or provide another one under the said warranty. In case of failure of the company to honour the commottment you can send legal notice through advocate.In case of failure of the company to respond the legal notice,you can file a complaint in consumer court demanding all the expenses including compensation for mental tension faced by you.Please contact me at baroda on 9426334688 if you need any legal assistance.

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Answered on 9/06/07, 11:45 pm
Homi Maratha N.N. Maratha & Co.-Advocates

Re: about mobile purchase

hello

well in this case your handset must be under warranty so ask for a replacement carrying alongwith all the bills and required documents. as far nokia company gives you one year warranty. and if you do not get any response file a complaint against the mobile dealer under consumer protection act

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Answered on 9/04/07, 3:20 am


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