Visa denied a dispute despite evidence of fraud
Over the summer my parents (who reside in UT) signed up for a timeshare package in Mexico, realized quickly something was amiss, and tried to cancel (verbally - I know this wasn't sufficient). When I found out about this, I helped them dispute the down payment through Visa well within the 60/90 day (credit card) timeframe. We were very complete providing ample evidence that this company (Royal Holiday) is, well, a scam. [In parallel we wrote to the Mexican consumer protection agency, etc.] Visa just denied the dispute - as I read it - because they couldn't collect from the company. Is this the narrow basis for a Visa/credit card dispute? Is there an appeals process? Would it help to involve a lawyer? (This still is just one piece of the ''mess'' but this info would help us right now). Thanks!