Here's my story:
I bought a bottle of cologne from a website for purposes of using the bottle, then keeping the empty bottle for collection. But the bottle on the website has a completely different color of ink on it. I know it sounds picky, but I'm upset the bottle does not match what is on the website. Do I have some sort of express warranty?
I sent it back to them and received an e-mail a couple weeks later stating they are sending it back because the product was opened. How was I supposed to find out they sent me a bottle with the wrong ink on it if I couldn't open it? Thank you for future responses.
1 Answer from Attorneys
Actually this is an interesting question. The question here is whether the container was the "basis of the bargain". Most sellers would probably say no, the basis of the bargain was the cologne, not the bottle, even if there was a picture of the product bottle (which one could call a "promise, description, or sample"). Only when both parties understand the basis of the bargain includes the container would the "whole" product (container and actual product) be deemed to be warranted under what we call the "Uniform Commercial Code".
It is different from a situation where there is a product on-line available in more than one color and you get to click on a color but they send you the wrong color product. This would be a breach of warranty since the color was specifically part of the "basis of the bargain" and in that case the seller would be obligated to return it with one exception. If the package that arrived was marked with the WRONG color and you opened it anyhow, the seller may not be responsible to take it back!!! But if the package was marked with the color you selected but was PACKED with the wrong-color product, then the seller would be bound to take it back.
Stuff happens....but this is basically the way the UCC hashes things out.
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